We understand that there can be many questions about what happened to items that are missing from your bag. This is not a common event and we will make every effort to earn your future business by managing your claim in an efficient and fair manner. Please make a report immediately at the airport with a Spirit employee at the baggage service office.
Domestic flights should make a report within 24 hours of arrival.
International flights should make a report within 21 days of arrival.
If you can’t locate the office, please track down a Spirit employee at the airport to better assist you. Once you receive a report, file a claim at www.spirit.com/bagclaim. Instructions on how to file an electronic version of your claim can be found on that link. If online submission of this form is unavailable, please mail the completed form and supporting documents to:
Attention: Luggage Resolution Department
2800 Executive Way
Miramar, FL 33025