Views:

Airport Terminal Locations
For gate information, check the screens at the airport.
The ticket counter hours of operation may vary and are subject to change, without notice.

Station
Airport
Terminal location & Hours*
*Subject to Change
 
Check-in Close Time before departure
Baggage Service Office
Note: BSO hours vary based on
flight schedule
Akron-Canton, OH Akron-Canton Regional Airport Main Terminal 45 mins (Dom)
60 mins (Intl)
vBSO
 
(CAK) http://akroncantonairport.com Ticket Counter Hours*
8:00 a.m. - 10:30 a.m.
Armenia, Colombia Aeropuerto Internacional El Eden Main Terminal 60 mins (Intl)  (576) 747-9441
(AXM) http://aeropuertoeleden.com/ Ticket Counter Hours*:
 
Aruba Queen Beatrix International Airport Main Terminal 60 mins (Intl) 
(297) 588-4010
(AUA) http://www.airportaruba.com/ Ticket Counter Hours*:
Saturday
11:48 a.m. - 3:00 p.m.
Atlanta, GA Hartsfield-Jackson Atlanta Int’l Airport Domestic Terminal - North 45 mins (Dom)
60 mins (Intl) 
vBSO
(ATL) http://www.atlanta-airport.com/  Ticket Counter Hours*:
4:00 a.m. – 7:00 p.m.
Atlantic City, NJ Atlantic City International Airport Main terminal 45 mins (Dom)
60 mins (Intl)
vBSO
(ACY) http://www.sjta.com/acairport/

Ticket Counter Hours*:
 

Sat, Tues, Wed
4:00 a.m. – 8:00 a.m. 
12:00 p.m. – 4:00 p.m. 

Sun, Mon, Thu, Fri
8:00 a.m. – 6:00 p.m. 

Austin, TX Austin-Bergstrom International Airport Barbara Jordan Terminal 45 mins (Dom)
60 mins (Intl) 
vBSO
(AUS) http://www.abia.com Ticket Counter Hours*:
Sun: 4.30 a.m. - 7.00 a.m. & 12.30 p.m. to 6.30 p.m. 
Mon, Thu & Fri: 11.00 a.m. 1.00 p.m. - 3.30 p.m. & 5.00 p.m. to 7.30 p.m.
Tues & Wed: 8.00 a.m. - 10.30 a.m. & 1.00 p.m. to 3.30 p.m.
Sat: 8.00 a.m. to 11.00 a.m. and 1.00 p.m. to 3.30 p.m.
Baltimore, MD Baltimore–Washington International Airport Upper-Level Concourse D 45 mins (Dom)
60 mins (Intl) 
vBSO
(BWI) http://www.bwiairport.com/en Ticket Counter Hours*:
Daily flights
5:00 a.m. - 6:30 p.m. 
Preferred ticketing hours: 11.00 a.m. to 3.00 p.m.
Barranquilla, Colombia Ernesto Cortissoz International Airport Main Hall    
(BAQ) http://www.aeropuertobaq.com/

Ticket Counter Hours*:

Sun, Wed, Fri 10:00 a.m. – 1:00 p.m.

  +57 320 405-6842
 
Bogota, Colombia Aeropuerto Internacional El Nuevo Dorado Terminal 1  60 mins (Intl)  (571) 743-3267
(BOG) http://www.elnuevodorado.com/ Ticket Counter Hours*:
 
Bucaramanga, Colombia Palonegro International Airport Main Terminal Hall    
(BGA) http://bga.aerooriente.com.co/

Ticket Counter Hours*:

Mon, Wed, Fri: 10.00 a.m. - 1.00 p.m.

 
+57 320 405-8135
 
Aguadilla, PR Rafael Hernandez International Airport Main Terminal 45 mins (Dom)
60 mins (Intl) 
(787) 890-4008
(BQN) http://aguadilla.airport-authority.com/ Ticket Counter Hours*:
 
Boston, MA Boston Logan International Airport Terminal B East 45 mins (Dom)
60 mins (Intl) 
vBSO 
(BOS) http://www.massport.com/logan-airport/Pages/Default.aspx Ticket Counter Hours*:
4:00 a.m. –8:00 p.m.
Burbank, CA Hollywood Burbank Airport Terminal A 45 mins (Dom)
60 mins (Intl) 
vBSO   
BUR https://hollywoodburbankairport.com/ Ticket Counter Hours*:
Daily: 8:00 a.m. – 11.15 a.m. 
Cap-Haitien, Haiti Cap-Haitien International Airport Main Terminal  60 mins (Intl)

011-509-37295170 

(CAP)  

Ticket Counter Hours:Sun, Tues, Thurs 9:00 a.m. - 2:00 p.m.

Preferred ticketing hours:Sun, Tues, Thurs 9:00 a.m. - 2:00 p.m.

Cali, Colombia Alfonso Bonilla Aragon International Airport International Terminal (T2) 60 mins (Intl)  011-57-2-641-0403
(CLO)  https://www.aerocali.com.co/ Ticket Counter Hours*:
 
Cleveland, OH Cleveland Hopkins International Airport Terminal A 45 mins (Dom)
60 mins (Intl) 
vBSO
(CLE) http://www.clevelandairport.com/

Ticket Counter Hours*:

Mon, Thur, Fri, Sat & Sun:
4:00 a.m. - 6:00 p.m.

Tue & Wed: 4.00 a.m. to 1.00 p.m. Preferred ticketing hours:

Daily 9.00 a.m. to 11.00 a.m.

Columbus, OH John Glen Columbus International Concourse B 45 mins (Dom)
60 mins (Intl) 
vBSO
(CMH) https://flycolumbus.com/

Ticket Counter Hours*:
Sun and Thu 11:30 a.m. - 8:00 p.m.

Preferred Ticketing Hours:
Same as ticket counter hours

Cancun, Mexico Cancun International Airport Terminal 3 60 mins (Intl (998) 886-0977
(CUN) http://www.cancun-airport.com Ticket Counter Hours*:
8:00 a.m. – 3:00 p.m.
Cartagena, Colombia Rafael Nunez International Airport International Terminal 60 mins (Intl 575-656-1880
(CTG) http://www.ifly.com/cartagena-nunez-airport Ticket Counter Hours*:
 
Charleston, WV Yeager Airport Main Terminal/Lobby

45 mins (Dom)
60 mins (Intl) 


 
(304) 341-0400
(CRW) http://www.yeagerairport.com/ Ticket Counter Hours*:
Tuesday: 10:00 a.m. - 2:00 p.m.
Thursday & Saturday: 10:00 a.m. - 3:00 p.m.
Sun: 12:00 p.m. .- 3:00 p.m.
Charlotte, NC Charlotte Douglas International Airport “New” A 45 mins (Dom)
60 mins (Intl) 
vBSO
(CLT) https://www.cltairport.com/ Ticket Counter Hours*:
4:00 a.m. - 7:00 p.m. 
Chicago, IL Chicago O'Hare International Airport Terminal 3 45 mins (Dom)
60 mins (Intl) 
vBSO
(ORD) http://www.ohare-airport.org/ Ticket Counter Hours*:
Daily 9:00 a.m.- 5:00 a.m.
Dallas/Ft. Worth, TX Dallas Fort Worth International Airport Terminal E 45 mins (Dom)
60 mins (Intl) 
vBSO
(DFW) http://www.dfwairport.com/ Ticket Counter Hours*:
Sun to Sat (except Tuesday) 3:30 am - 11:30 p.m. Tues 8: 00 a.m. - 11.00 a.m. & 2.30 p.m. - 6.00 p.m.
Denver, CO Denver International Airport Main Terminal, East 45 mins (Dom)
60 mins (Intl) 
vBSO
(DEN) http://www.flydenver.com/

Ticket Counter Hours*:      Sun and Thur: 4:55 a.m. - 7:30 a.m, 9:40 a.m. - 1:00 p.m, 3:10 p.m. - 5:20 p.m. 


Fri, Sat, Mon:    4.55 a.m. - 7.30 a.m.    

9.40 a.m. - 1.00 p.m.  2.40 p.m. - 6.30 p.m.

Tuesday: 6:55 a.m. - 7:30 p.m. 
9:35 a.m. - 1:00 p.m.

Wednesday: 9:10 a.m. - 1:00 p.m. 

Preferred ticketing hours: Thurs - Tue
6:30 a.m. - 7:30 a.m. 
12:00 p.m. - 1:00 p.m. 

Wednesday
12:00 p.m. - 1:00 p.m.

Detroit, MI Detroit Metropolitan Wayne County Airport North Terminal 45 mins (Dom)
60 mins (Intl) 
vBSO
(DTW) http://www.metroairport.com/ Ticket Counter Hours*:
4:00 a.m. –10:00 p.m.
Fort Lauderdale, FL Fort Lauderdale/Hollywood International Airport Terminal 4 45 mins (Dom)
60 mins (Intl) 
vBSO 
(FLL) http://www.broward.org/Airport/Pages/Default.aspx Ticket Counter Hours*:
4:30 a.m.- 12:00 a.m. (midnight)
Fort Myers, FL Southwest Florida International Airport Concourse D 45 mins (Dom)
60 mins (Intl) 
vBSO
(RSW) https://flylcpa.com/ Ticket Counter Hours*:
Daily 9:00 a.m. - 8:00 p.m.
Greensboro, NC Piedmont Triad International Airport Main Terminal  45 mins (Dom)
60 mins (Intl) 
(336) 393-0357 
(GSO) https://flyfrompti.com/ Ticket Counter Hours*:
Guatemala La Aurora International Airport Main Terminal
(3rd Level)
60 mins (Intl)  (502) 2385-8744 
(GUA) http://www.dgacguate.com/ or http://www.flightstats.com/go/Airport/airportDetails.do?airportCode=GUA Ticket Counter Hours*
Guayaquil, Ecuador Jose Joaquin de Olmedo Airport Second Floor 60 mins (Intl)  593-4216-9094
(GYE) http://www.tagsa.aero/ Ticket Counter Hours*:
Mon, Tues, Wed, Fri
8:20 p.m. – 10:40 p.m.
Hartford Bradley International Airport Terminal A - Door 5 45 mins (Dom)
60 mins (Intl) 
vBSO
(BDL) http://www.bradleyairport.com/ Ticket Counter Hours*:
Sun, Mon, Thu & Fri: 6.30 a.m. - 2.00 p.m.
Tue, Wed, & Sat: 

10.30 a.m. - 2.00 p.m.
Houston George Bush Intercontinental Airport Terminal A and D 45 mins (Dom)
60 mins (Intl) 
vBSO
(IAH) https://www.fly2houston.com/

Ticket Counter Hours*:
Sun ,Mon, Tue, Wed Thu and Sat
3:15 p.m. 8:00 p.m.
Fri - 3:15 p.m. - 10:00 p.m.
Preferred ticketing hours: 
Sun and Thu 4:00 p.m. – 7:00 p.m. 

Mon & Fri: 
9:00 a.m. – 12:00 p.m. & 4:00 p.m. - 7:00 p.m.


Tue & Wed 7:00 a.m. – 12:00 p.m. & 4:30 - 6:30 p.m. 
 
Sat: 4:30 p.m. - 7:00 p.m.

Indianapolis Indianapolis International Airport   Terminal 1 45 mins (Dom)
60 mins (Intl) 
vBSO
(IND) https://www.indianapolisairport.com/ Ticket Counter Hours*:
Kansas City Kansas City International Airport Terminal C 45 mins (Dom)
60 mins (Intl) 
vBSO
(MCI) Flykci.com Ticket Counter Hours
Sun, Mon, Thu, Fri & at  - 7:00 a.m. - 2:00 p.m. 
Tues and Wed - Closed 
 
Kingston Norman Manley International Airport Main Terminal 60 mins (Intl) (876) 383-5336
(KIN) http://www.nmia.aero/ Ticket Counter Hours*:
Sun, Tues, Wed: 9:35 am - 11:35 am
Las Vegas Las Vegas McCarran International Airport Terminal 1 45 mins (Dom)
60 mins (Intl) 
vBSO
(LAS) https://www.mccarran.com/ Ticket Counter Hours*:
4:30 am – 11:15 am
Latrobe Arnold Palmer Regional Airport Main Terminal 45 mins (Dom)
60 mins (Intl) 
vBSO
(LBE) http://www.palmerairport.com/ Ticket Counter Hours*:
Mon, Wed, Fri: 9:00 am - 11:00 am and 3:00 pm - 7:30 pm
Tues, Thurs, and Sun: 9:30 am - 12:00 pm and 3:00 pm - 7:30 pm
Lima Jorge Chavez International Airport Main Terminal  60 mins (Intl)  (511) 517-2537
(LIM) https://www.lima-airport.com/eng Ticket Counter Hours*:
 
Los Angeles Los Angeles International Airport Terminal 5 45 mins (Dom)
60 mins (Intl) 
vBSO 
(LAX) http://www.lawa.org/welcomelax.aspx Ticket Counter Hours*:
Mon, Wed, Fri, and Sat – 4:00 a.m. – 11:00 p.m.
Tue, Thu, and Sun – 4:30 – 11:00 p.m.  
Los Cabos Los Cabos International Airport Terminal 2 60 mins (Intl)  627-146-5717
(SJD) http://sjdloscabosairport.com/ Ticket Counter Hours*:
 
Managua Augusto C. Sandino Inter Airport Main Terminal  60 mins (Intl)  (505) 2233-2884/86
(MGA) http://www.eaai.com.ni/index.php?lang=en Ticket Counter Hours*:
 
Medellin José María Córdova International Airport Main Terminal
(2nd Level)
60 mins (Intl)  (574) 536-1036
(MDE) http://www.aeropuertojosemariacordova.com/en/ Ticket Counter Hours*:
 
Minneapolis Minneapolis–Saint Paul International Airport Terminal 1 45 mins (Dom)
60 mins (Intl) 
vBSO
(MSP) http://www.mspairport.com/ Ticket Counter Hours*:
Sun, Mon, Thu, Fri - 4:15 a.m. -  11:15 a.m. and 3.00 p.m. - 8.30 p.m.
Sat - 4:15 a.m. - 8:15 a.m. and 5.00 p.m. - 8.30 p.m. 
Tue and Wed - Closed 

Preferred Ticketing Hours
Sun, Mon, Thu, Fri - 7:30 a.m. - 10:00 a.m.
Montego Bay Donald Sangster International Airport Main Terminal 60 mins (Intl)  (876) 881-7245
(MBJ) http://www.mbjairport.com/ Ticket Counter Hours*:
12:20 p.m. - 3:00 p.m.
Myrtle Beach Myrtle Beach International Airport Main Terminal 45 mins (Dom)
60 mins (Intl) 
vBSO
(MYR) http://www.flymyrtlebeach.com/ Ticket Counter Hours*:
4:00 a.m. – 8:30 p.m.
Nashville Nashville International Airport Main Terminal  45 mins (Dom)
60 mins (Intl) 
vBSO 
(BNA) http://www.flynashville.com

Ticket Counter Hours*:
Daily
4:00 am – 8:00 a.m. 
10:30 a.m. – 7:30 p.m. 
 

Newark Newark Liberty International Airport Terminal B
Arrival level
45 mins (Dom)
60 mins (Intl) 
vBSO
(EWR) http://www.panynj.gov/airports/newark-liberty.html Ticket Counter Hours*:
4:00 am – 7:30 pm
New Orleans Louis Armstrong New Orleans International Airport Main Terminal
(Level 2)
45 mins (Dom)
60 mins (Intl) 
vBSO
(MSY) http://flymsy.com/ Ticket Counter Hours*:
3:00 a.m. – 8:00 p.m.
New York, LaGuardia New York LaGuardia Airport Concourse C 

45 mins (Dom)
60 mins (Intl) 



 
vBSO
(LGA) http://www.panynj.gov/airports/laguardia.html Ticket Counter Hours*:
Daily: 4:00 a.m. – 7.00 p.m. 

Preferred Ticketing Hours: 
Daily – 6:00 a.m. – 6:00 p.m.
 
Niagara Falls Niagara Falls International Airport Main Terminal 45 mins (Dom)
60 mins (Intl) 
(716) 297-3162
(IAG) http://www.niagarafallsairport.com/ Ticket Counter Hours*:
 
Oakland Oakland International Airport Terminal 1 45 mins (Dom)
60 mins (Intl) 
vBSO
(OAK) http://www.flyoakland.com/ Hours:
 
Orange County, (CA) John Wayne International Airport Terminal C    
(SNA) http://www.ocair.com/default

Ticket Counter Hours* 

4:00 a.m. –11.00 a.m. and 3.15 p.m. to 6.30 p.m. 

45 mins (DOM) 60 mins (Intl) vBSO
Orlando Orlando International Airport Terminal B (3 Level) 45 mins (Dom)
60 mins (Intl) 
vBSO
(MCO) http://www.orlandoairports.net/ Ticket Counter Hours*:
4:00 a.m. – 10:00 p.m.
Panama City Tocumen International Airport 2nd Floor-Int'l Lobby 60 mins (Intl)  (507) 238-3841
(PTY) http://www.tocumenpanama.aero/ Ticket Counter Hours*:
Philadelphia Philadelphia International Airport Terminal D 45 mins (Dom)
60 mins (Intl) 
vBSO
(PHL) http://www.phl.org/Pages/HomePage.aspx Ticket Counter Hours*:
4:30 a.m.- 8:00 p.m.
Phoenix/Sky Harbor Phoenix Sky Harbor Int’l Airport  Terminal 3 45 mins (Dom)
60 mins (Intl) 
vBSO
(PHX) http://skyharbor.com/ Ticket Counter Hours*:
9:30 a.m. - 1:30 p.m.
Pittsburg Pittsburgh International Airport Main Terminal: 3rd Level

45 mins (Dom)
60 mins (Intl) 


 
vBSO
 
Port-au-Prince Toussaint Louverture International Airport Main Terminal    
(PAP) http://pap.aan-haiti.com/ Ticket Counter Hours*:
6:30 a.m. – 12:30 p.m.
60 mins (Intl)  (509) 376-04834)
 
Portland Portland International Airport Main Terminal (South End) 45 mins (Dom)
60 mins (Intl)
vBSO
(PDX) http://www.flypdx.com/PDX Ticket Counter Hours*:
Sun, Tue and Thu: 10.45 a.m. - 7.45 p.m. 
Mon, Wed, Fri & Sat: 10.45 a.m. -  4.55 p.m.
Punta Cana Punta Cana International Airport Main Terminal
(1 Level)
60 mins (Intl) (809) 959-0759
 
(PUJ) http://www.puntacanainternationalairport.com/

Ticket Counter Hours*:
Mon, Wed, Fri and Sat
11:00 a.m. – 4:00 p.m

Preferred Ticketing Hours: 

Monday, Wednesday, Friday, and Saturday
11:30 a.m. – 3:30 p.m. 
 

 
Raleigh-Durham
Raleigh-Durham International Airport Terminal 2 45 mins (Dom)
60 mins (Intl)
vBSO
 
 (RDU) https://www.rdu.com/
 
Ticket Counter Hours*:
Sun, Mon, Thu, and Fri - 6:30 a.m. - 2:00 p.m. and 4:30 p.m. - 8:30 p.m. 
Tue, Wed and Sat - 6:30 a.m. - 10:30 a.m. and 4:30 p.m. - 8:30 p.m. 
Richmond Richmond International Airport North Terminal 45 mins (Dom)
60 mins (Intl)
vBSO
(RIC) http://www.flyrichmond.com/ Ticket Counter Hours*:
 Sacramento  Sacramento International Airport Terminal B – second floor  45 mins (Dom)
60 mins (Intl)
vBSO 
 
SMF  https://sacramento.aero/smf  Ticket Counter Hours*:
9:00 am – 12:00 pm and
1:00 pm - 4:00 pm
San Diego San Diego International Airport Terminal 1 West (Level 1)  45 mins (Dom)
60 mins (Intl)
vBSO
(SAN) http://www.san.org/

Ticket Counter Hours*:
Mon - Sun: 9.00 a.m. to 1.00 p.m. & 5.00 p.m. to 8.00 p.m.

Preferred Ticketing Hours

Mon - Sun: 9.00 a.m. - 10.30 a.m. & 5.00 p.m. to 6.30 p.m.

San Jose Juan Santamaria International Airport Main Terminal (2 Level) 60 mins (Intl) 506-2430-9925
(SJO) http://www.aeris.cr Ticket Counter Hours*:
San Juan Luis Munoz Marin International Airport Terminal B (Level 2) 60 mins (Intl) (787) 253-3760
(SJU) http://aeropuertosju.com/ Ticket Counter Hours*:
Monday - Friday
12:00 p.m. - 4:30 p.m. &
6:00 p.m. - 11:30 p.m.
San Pedro Sula Ramón Villeda Morales International Airport Terminal B 60 mins (Intl) (504) 2668-0346
(SAP) http://www.flightstats.com/go/Airport/airportDetails.do?airportCode=SAP Ticket Counter Hours*:
 
San Salvador, El Salvador El Salvador International Airport Main Terminal 60 mins (Intl) (503) 2314-9784
(SAL) http://www.aeropuertoelsalvador.gob.sv/ Ticket Counter Hours*:
Santiago AEROPUERTO INTERNACIONAL DEL CIBAO Main Terminal (Level 3)  60 mins (Intl) (809) 233-8050
(STI) http://www.aeropuertocibao.com.dop

Ticket Counter Hours*:
Daily – 11:00 p.m. – 4:00 a.m.

Preferred Ticketing Hours: 
Mon – Fri only  
9:00 a.m. – 2:00 p.m.

Santo Domingo Aeropuerto Internacional de Las Americas Terminal A (Level 2) 60 mins (Intl) (809) 549-0200
(SDQ) http://www.aerodom.com/

Ticket Counter Hours*:

Daily: 6:30 a.m. – 5:00 p.m. 

Preferred Ticketing Hours:

Daily - 8:00 a.m. – 3:30 p.m.
 

 

Seattle Seattle-Tacoma International Airport

Ticket Counter Hours*:
 

January 6 – February 9, 2021

Daily – 9:15 a.m. – 11:15 a.m. 
 

45 mins (Dom)
60 mins (Intl)
(206) 802-9005
(SEA) http://www.portseattle.org Main Terminal
St. Croix Henry E. Rohlsen Airport Ticket Counter Hours*:
12:00 p.m. – 5:00 p.m.
60 mins (678) 973-2402
(STX) http://www.viport.com/ Main Terminal
St. Maarten Princess Juliana International Airport Main Terminal
60 mins (Intl)
(721) 524-1881
(SXM) http://www.sxmairport.com/ Ticket Counter Hours*:
Saturday
11:00 a.m. - 3:00 p.m.
St. Thomas Cyril E. King International Airport Main Terminal 60 mins (340) 777-4844
(STT) http://www.viport.com/ Ticket Counter Hours*:
10:30 a.m. - 2:30 p.m.
Tampa Tampa International Airport Main Terminal Level 2 Red Side 45 mins (Dom)
60 mins (Intl)
vBSO
(TPA) http://www.tampaairport.com Ticket Counter Hours*:
Mon, Tue, Wed, Sat - 4:00 a.m. - 6:00 p.m.
Sun, Thu, Fri-  4:00 a.m. - 9:00 p.m.
West Palm Beach Palm Beach International Airport Main Terminal Level 2 45 mins (Dom)
60 mins (Intl)
(561) 478-0441
(PBI) http://www.pbia.org/

Ticket Counter Hours*

Daily 11:00 a.m. - 3:00 p.m. & 4:00 p.m. - 7:30 p.m.