Taking care of our Guests is our absolute priority. If your flight was affected by a cancellation, you may apply for a refund by completing the form below. Please note, that if approved, you will receive a refund of all flights that have not been flown.
For example, if you have a return flight that is still scheduled to depart, you will be issued a refund and will no longer be able to travel on your return.
If you are approved, it will be issued within the next 7 business days to the original form of payment, and we will send you an email to the email address provided. Once the refund is processed, it may take an additional 7 days to show on your account depending on your financial institution.
Please be advised that once a refund is issued, we are no longer in possession of the funds. If your original form of payment was a Reservation Credit, you will receive a new credit.
If you would like to keep your return flight, please call us at 844-989-7283 and do not complete the form below.
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