What if my baggage was damaged?

We're very sorry if your bag was damaged while in our care.

A report must be filed in person within 4 hours of arrival on domestic flights. On international flights, if a report was not filed on arrival, in the case of damage, a report must be made within 7 days in writing. A claim should be submitted to the Luggage Resolution Department within 30 days of travel.   

Please note, we are not responsible for conditions/damages that result from normal wear and tear due to the following:

  • Over packing the bag 
  • Fragile or perishable items 
  • Manufacturer's defects
  • Pre-existing damage
  • Scuff marks 

There are also items that we do not cover such as electronics. A full list can be found here.

Please mail the completed Customer Property Form and all the required documents to:

Spirit Airlines 
ATTENTION: Luggage Resolution Department
2800 Executive Way
Miramar, FL 33025