We’re sorry to hear that you had a mishandled bag and the inconveniences that were caused during your trip. We’d like to make every effort to earn your future business. Below are directions on how to complete a mishandled bag claim.
- Review and complete the below Customer Property Form in its entirety.
- Save the completed Customer Property Form to your computer.
- To submit the baggage claim, visit this site and attach the completed Customer Property Form from your computer and all supporting documents.
- Within 24 hours of receipt of the claim, a Luggage Resolution team member will be in touch with next steps.
Please note: page 1 of Customer Property Form offers detailed instructions on how to complete the form and a list of required documents.
If you have any questions about how to submit the claim, please let us know by submitting an inquiry form at www.spirit.com/help or call 1-877-888-5926 ext. 7004.