Customer Property Form

We’re sorry to hear that you had a mishandled bag and the inconveniences that were caused during your trip.  We’d like to make every effort to earn your future business.  Below are directions on how to complete a mishandled bag claim.

  1. Review and complete the below Customer Property Form in its entirety. 
  2. Save the completed Customer Property Form to your computer.
  3. To submit the baggage claim, visit this site and attach the completed Customer Property Form from your computer and all supporting documents. 
  4. Within 24 hours of receipt of the claim, a Luggage Resolution team member will be in touch with next steps.

Please note: page 1 of Customer Property Form offers detailed instructions on how to complete the form and a list of required documents.

If you have any questions about how to submit the claim, please let us know by submitting an inquiry form at or call 1-877-888-5926 ext. 7004.