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We’re committed to providing a supportive and inclusive travel experience for all our Guests. If you have an intellectual, developmental, or cognitive disability, we’re here to help.

Communicating Your Needs
Since our Guests with intellectual, developmental, and cognitive disabilities require varied services based on their specific needs, to ensure that we can provide the assistance you require, please let us know about your needs and how best we can assist you by texting or calling us at 855-728-3555. Guests are also required to inform us about their needs throughout their travel. Our agents are trained to provide support and accommodations to ensure a smooth and comfortable journey, however, please be advised that we do not have a program in which continual care is provided.
 
 
Pre-Flight Planning
When booking your flight, please inform our Contact Center agents about your requirements such as:
  • Special assistance during boarding, deplaning, and connecting to another flight
  • Accommodations for seating or mobility
  • Need for a companion or support through our Meet and Assist Service

 

Airport Support
At the airport, please identify yourself with a Spirit Team Member to re-share your needs and arrange for assistance. We’ll work with you to ensure that you receive the support you need throughout your journey.
 

Meet and Assist Service
Spirit Airlines provides a Meet and Assist service at no charge for Guests who are mobile but require assistance to or from the gate. Guests requiring this service must ensure that they identify themselves to a Spirit representative upon arrival at the airport, at any stopovers, and when arriving at your destination. Please note that while a Spirit representative will escort you to the gate, and check on you periodically, we are unable to assign someone to remain with you for the duration of your wait or travel. Should you not be present at the time of boarding, we will be unable to hold the flight to look for you.

Please note that we are unable to provide services such as assistance in the lavatories, eating, or any other personal tasks both at the airport or onboard. Guests requiring assistance with these functions are recommended to travel with a personal safety or care assistant.  This also applies to Guests who would be unable to understand and follow safety instructions while onboard.

For more information on the specific services we have to offer, please review here.