We are happy to help Guests with visual impairments who would like additional assistance. To provide advance notice of any needs you may have, you can add them while booking your flight online. If you’ve already purchased your flight, you may add the service through the My Trips section of our website or by calling our Contact Center at 855-728-3555. Though giving advanced notice is helpful, please be sure to alert a Spirit representative of any disability accommodations you may require upon arrival to the airport. We do not require information concerning the extent of your disability, but the more facts you can share with us about your travel needs, the better we are able to assist you and meet your individual needs. Should you require assistance to or from the gate, we offer a meet and assist service. More information for meet and assist is found below.
Preboarding is available for Guests who wish to have a little more time on board to settle into their seats. Guests must inform the agent at the gate of their desire to preboard and be present at the gate prior to commencement of the boarding process.
Please also advise our crew onboard of any visual impairment at the gate or onboard so we can ensure that you are provided with up-to-date boarding information as well as a personal safety briefing should you wish one.
Meet and Assist Services
Spirit Airlines provides a Meet and Assist service at no charge for passengers who are mobile but require assistance to or from the gate. Guests requiring this service must ensure that they identify themselves to a Spirit representative upon arrival at the airport, at any stop-overs, and when arriving at your destination. Please note that while a Spirit representative will escort you to the gate, and check on you periodically, we are unable to assign someone to remain with you for the duration of your wait or travel. Should you not be present at the time of boarding, we will be unable to hold the flight to look for you.
Please note that we are unable to provide services such as assistance in the lavatories, eating or any other personal tasks both at the airport or onboard. Guests requiring assistance with these functions are recommended to travel with a personal safety or care assistant. This also applies to Guests who would be unable to understand and follow safety instructions while onboard.