Plans change – we understand – and that's why we offer several options on how to change or cancel a reservation, quickly and easily. Changes or cancellations made 60 days or more before your trip are free.
Guests can make changes to their reservation by:
- visiting My Trips, entering their name and confirmation number, then proceeding with the steps to change or cancel a flight
- clicking here to chat with us
- texting us at 48763 or using 855-728-3555 on WhatsApp
- direct messaging us on social media
- giving us a call at 855-728-3555
- speaking to a Guest Service Agent at their local airport
Changes can be made up to an hour before scheduled departure. If a Guest cancels a reservation within 24 hours or less from booking, for a flight that is seven or more days away, they are eligible for a full refund in the original form of payment.
Here are the current change and cancellation charges:
|Days from Departure||Fee Amount|
|0-2 days from departure||$99|
|3-6 days from departure||$79|
|7-59 days from departure||$49|
|60+ days from departure||Free|
Guests who are not entitled to refunds receive Reservation Credits for the remaining balance of the original purchase after change, cancel, and / or other non-refundable charges are deducted. Modification and cancellation charges do not apply to bookings made prior to April 5, 2021.
Please click here for information on how to use a reservation credit to book future travel with us. We’re committed to providing Safe Travels and peace of mind to our Guests. Visit our COVID-19 Information Center for the latest travel updates, including our new face covering policy and FAQs.