Plans change – we understand – and that's why we offer several options on how to change or cancel a reservation, quickly and easily. Changes or cancellations made 60 days or more before your trip are free. 

Guests can make changes to their reservation by:

  • visiting My Trips, entering their name and confirmation number, then proceeding with the steps to change or cancel a flight
  • clicking here to chat with us
  • texting us at 48763 or using 855-728-3555 on WhatsApp
  • direct messaging us on social media
  • giving us a call at 855-728-3555
  • speaking to a Guest Service Agent at their local airport

Changes can be made up to an hour before scheduled departure. If a Guest cancels a reservation within 24 hours or less from booking, for a flight that is seven or more days away, they are eligible for a full refund in the original form of payment.

Here are the current change and cancellation charges:

Days from Departure Fee Amount
0-2 days from departure $99
3-6 days from departure $79
7-59 days from departure $49
60+ days from departure Free


Guests who are not entitled to refunds receive Reservation Credits for the remaining balance of the original purchase after change, cancel, and / or other non-refundable charges are deducted. Modification and cancellation charges do not apply to bookings made prior to April 5, 2021.

Please click here for information on how to use a reservation credit to book future travel with us. We’re committed to providing Safe Travels and peace of mind to our Guests. Visit our COVID-19 Information Center for the latest travel updates.