Damaged bags are rare and we’re sorry this happened to you. We will make every effort to earn your future business by managing your claim in an efficient and fair manner. Please make a report immediately upon arrival at the airport.
Present the damaged baggage to a Spirit representative in the Baggage Claim area or Baggage Service Office. If you can’t locate the office, please track down a Spirit agent at the airport to better assist you.
Guests traveling domestically must file an incident report and receive a File ID within 4 hours of arrival.
Guests traveling internationally must file an incident report and receive a File ID within 7 days of arrival, with a Spirit employee at the local baggage service office. If you can’t locate the office, please track down a Spirit employee at the airport to better assist you.
Be sure to file an incident report before you leave the airport and then file a claim at www.spirit.com/bagclaim. Click here for more information.
Please note, we are not responsible for conditions/damages that result from the following:
- An existing defect with the bag.
- Oversized, overweight, or over-packed luggage.
- Normal wear and tear during transport (e.g., minor cuts, scratches, scuffs, dents, and soiling that do not impact functionality).
- Unsuitable or inadequate packing that is not able to withstand ordinary handling.
There are also items that we do not cover such as electronics and medicine. A full list can be found here.