Damaged bags are rare and we’re sorry this happened to you. We will make every effort to earn your future business by managing your claim in an efficient and fair manner. Please make a report immediately upon arrival.
Guests traveling domestically should file an incident report and receive a File ID within 4 hours of arrival, using our virtual Baggage Service office.
NOTE: Guests traveling to Puerto Rico or the U.S.V.I should file an incident report and receive a File ID within 4 hours of arrival, with a Spirit employee at the local baggage service office.
Guests traveling internationally should file an incident report and receive a File ID within 21 days of arrival, with a Spirit employee at the local baggage service office. If you can’t locate the office, please track down a Spirit employee at the airport to better assist you
Ideally, you want to file an incident report before you leave the airport and then file a claim at www.spirit.com/bagclaim. Click here for more information.
Please note, we are not responsible for conditions/damages that result from normal wear and tear due to the following:
• Overpacking the bag
• Fragile or perishable items
• Manufacturer's defects
• Pre-existing damage
• Scuff marks
There are also items that we do not cover such as electronics and medicine. A full list can be found here.