Although rare, baggage mishandling does occur, and we’re very sorry that your checked bag was mishandled while in our care. It’s important that you create a mishandled baggage report, preferably before leaving the airport. Most domestic airport locations offer a self-serve, virtual Baggage Service Office (vBSO), which allows you to create a report directly with Central Baggage. If you experience issues while using the vBSO option, select the “Need Help” option.
IMPORTANT INFORMATION:
• Spirit is not liable for damage caused by the following:
o An existing defect with the bag.
o Oversized, overweight, or over-packed luggage.
o Normal wear and tear during transport (e.g., minor cuts, scratches, scuffs, dents, punctures, marks, and soiling that do not impact functionality).
o Unsuitable or inadequate packing that is not able to withstand ordinary handling.
• There are also items that we do not cover such as electronics and medicine. For more information about limits of liability, please visit: www.spirit.com/COC.
• If your items were mishandled due to the Transportation Security Administration’s (TSA) security screening requirements, please file a written claim with them. You can also call the TSA Contact Center at 1 866 289 9673.
TO INITIATE THE CLAIMS PROCESS:
1. Create a mishandled baggage report at the airport of arrival within 4 hours for domestic travel, 7 days for international damage reports, and 21 days for international loss, delayed, and pilferage reports.
Please note: If a report is not made within the timeframes stipulated above, claims will be denied.
2. Once the report is created, you will receive a Baggage Irregularity Receipt by email, with your File ID and information on important topics, such as interim expenses, contact phone numbers, and the claims process.
Please note: Mishandled baggage reports (File IDs) are not claims but rather a record of your mishandled baggage event. Once your incident report is created, you will need to continue the process by filing a claim.
3. Review and complete the online claim form, as instructed below.
Please note: All claim forms with required documents must be completed and submitted within 30 days of arrival.
DIRECTIONS FOR SUBMITTING A MISHANDLED BAGGAGE CLAIM:
1. Visit our Baggage Service web portal at www.spirit.com/bagclaim.
2. Enter your last name and File ID.
3. Click on “Create Online Claim.”
a. Follow the instructions shown and enter your information in the required fields.
b. Provide all supporting documents (e.g., proof of purchase for claimed items, Government photo identification, such as driver’s license or passport).
c. Click the “Submit” button.
Please note: Once all required documents are submitted, most claims will be processed within 30 days.
QUESTIONS:
• For information on delayed bags within 5 days of travel, please contact the local Baggage Service Office (international and Caribbean travel) or Central Baggage (domestic travel), as applicable. After 5 days of travel, please complete and submit the online claim form. You will be asked for your last name and File ID.
• If you have any questions on how to submit your claim or the claims process, contact Central Baggage via the Baggage Service web portal at www.spirit.com/bagclaim. Click the “Communicate With Us” option. You will be asked to enter your last name and File ID.