At our domestic U.S. locations, we’ve established a virtual Baggage Service Office (vBSO), which allows our guests to report mishandled baggage directly to our Central Baggage team, from a mobile device. It’s a quick and easy process, but if you do encounter any issues, select the “Need Help” option for a number to call. Once you’ve submitted the information and have a File ID, you can contact Central Baggage via the Baggage Service Portal. Our Central Baggage team does not handle lost and found items. Click here for lost and found information. 

Note: In international and Caribbean locations, you must contact the local Baggage Service Office. Click here for Baggage Service contact information.