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How can I change or cancel my reservation?

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We are currently waiving all change and cancellation fees for Guests who book travel by Wednesday, September 30, 2020. All Guests will receive a full purchase price reservation credit to be used on future travel.
Plans change – we understand – and that's why we offer several options on how to change or cancel a reservation, quickly and easily.

Guests can make changes to their reservation by:
  • visiting My Trips, entering their name and confirmation number, then proceeding with the steps to change or cancel a flight
  • texting us at 48763 or using 801-401-2222 on WhatsApp
  • direct messaging us on social media
  • giving us a call at 855 728 3555
  • speaking to a Guest Service Agent at their local airport
Changes can be made up to an hour before scheduled departure. If a Guest cancels a reservation within 24 hours or less from booking, for a flight that is seven or more days away, they are eligible for a full refund in the original form of payment.
Please click here for information on how to use a reservation credit to book future travel with us.
We’re committed to providing Safe Travels and peace of mind to our Guests. Visit our COVID-19 Information Center for the latest travel updates, including our new face covering policy and FAQs.


 
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