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Although rare, baggage mishandling does occur, and we’re very sorry that your checked bag was mishandled while in our care. It’s important that you create a mishandled baggage report, preferably before leaving the airport. Most domestic airport locations offer a self-serve, virtual Baggage Service Office (vBSO), which allows you to create a report directly with Central Baggage. If you experience issues while using the vBSO option, select the “Need Help” option.

IMPORTANT INFORMATION:

  • Spirit is not liable for damage caused by the following:
    • An existing defect with the bag.
    • Oversized, overweight, or over-packed luggage.
    • Normal wear and tear during transport (e.g., minor cuts, scratches, scuffs, dents, punctures, marks, and soiling that do not impact functionality).
    • Unsuitable or inadequate packing that is not able to withstand ordinary handling.
  • There are also items that we do not cover such as electronics and medicine. For more information about limits of liability, please visit: www.spirit.com/COC.
  • If your items were mishandled due to the Transportation Security Administration’s (TSA) security screening requirements, please file a written claim with them. You can also call the TSA Contact Center at 1 866 289 9673.


TO INITIATE THE CLAIMS PROCESS:

  1. Create a mishandled baggage report at the airport of arrival within 4 hours for domestic travel, 7 days for international damage reports, and 21 days for international loss, delayed, and pilferage reports.

Please note: If a report is not made within the timeframes stipulated above, claims will be denied.


2. Once the report is created, you will receive a Baggage Irregularity Receipt by email, with your File ID and information on important topics, such as interim expenses, contact phone numbers, and the claims process.
Please note: Mishandled baggage reports (File IDs) are not claims but rather a record of your mishandled baggage event. Once your incident report is created, you will need to continue the process by filing a claim.


3. Review and complete the online claim form, as instructed below.
 

Please note: All claim forms with required documents must be completed and submitted within 30 days of arrival.


DIRECTIONS FOR SUBMITTING A MISHANDLED BAGGAGE CLAIM:

  1. Visit our Baggage Service web portal at www.spirit.com/bagclaim.
  2. Enter your last name and File ID.
  3. Click on “Create Online Claim.”
    • Follow the instructions shown and enter your information in the required fields.
    • Provide all supporting documents (e.g., proof of purchase for claimed items, Government photo identification, such as driver’s license or passport).
    • Click the “Submit” button.

Please note: Once all required documents are submitted, most claims will be processed within 30 days.


QUESTIONS:

  • For information on delayed bags within 5 days of travel, please contact the local Baggage Service Office (international and Caribbean travel) or Central Baggage (domestic travel), as applicable. After 5 days of travel, please complete and submit the online claim form. You will be asked for your last name and File ID.
  • If you have any questions on how to submit your claim or the claims process, contact Central Baggage via the Baggage Service web portal at www.spirit.com/bagclaim. Click the “Communicate With Us” option. You will be asked to enter your last name and File ID.

 

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