How do I request missing miles I should have received from a promotion, certificate or bonus offer?

Miles awarded for a Spirit or partner bonus may take 45-60 days to be deposited into your FREE SPIRIT account.  Be sure to check the terms and conditions specific to the offer for more information. 

 

If you believe your miles should have been deposited by now, simply complete this form and include details about the offer that will help us investigate your missing miles claim (FREE SPIRIT account number, date you participated in bonus, certificate number, etc.)

 

If you are missing miles from a flight you’ve flown within the past 30 days, log into your account and request mileage credit.