We're very sorry if your bag was delayed or lost.
Please make a report immediately at the airport with a Spirit employee at the baggage service office. For domestic flights, reports should be made within 4 hours of travel. For international flights, reports should be made in writing within 21 days of travel. If you can’t locate the office in the airport, please ask any Spirit employee at the airport to better assist you. Ideally, you want to get an incident report before you leave the airport.
If your bag is not located and returned within five (5) days, a loss claim can be filed with the Luggage Resolution Department. Airports are your first point of contact when trying to locate your bag within the first 5 days of travel. The list of airports that we service and their contact information can be found here.
In the interim, please make reasonably priced purchases of items such as toiletries, clothing, etc. and hold on to those original receipts as they need to accompany your claim. If your bag is located, you can still submit a claim for these interim expenses. Note: there are items we do not cover such as electronics, medicine, cologne/perfume, and cosmetics. For a full list, please visit our Contract of Carriage.
Please mail the completed Customer Property Form and all the required documents to:
ATTENTION: Luggage Resolution Department
2800 Executive Way
Miramar, FL 33025