We’re happy to be rolling out Spirit Wi-Fi on select flights. If you’ve traveled with us recently and encountered an issue while using this service, you can apply for a refund.

To apply for a refund, please review the steps below carefully before submitting your request. Following these steps will ensure your request is processed quickly.

Follow the steps below:

1. Click here to access the Wi-Fi refund form.

2. Next you need your Receipt Number. This can be found on the receipt you received via email when you purchased your Wi-Fi package. Here is a screenshot showing where to locate the Receipt Number:

3. The Receipt Number must be entered in the field titled “Wi-Fi Receipt Number” on the form.

4. Select Submit.

Once the form is completed and submitted, you will receive an email on the status of your request.

Thank you for choosing Spirit, we look forward to welcoming you onboard again soon!