If you do not receive your email boarding pass on your mobile device, please ensure your device is connected and can receive data.
Make sure your boarding pass contains the following:
- Name of passenger
- Flight information (Departure Date and Time, gate, zone, seat)
- Full Barcode
- Please note: Barcode may not display properly on Gmail and Outlook mobile apps
If your email boarding pass on your mobile device looks like either of the examples below (no or partial barcode showing) or other information is missing, you can do one of the following:
- Check in again and select Print Boarding Pass Now option to print at home
- Reprint at a kiosk at the airport
- Check your email on a different email app on your mobile device to see if it displays properly
