At Spirit, we’re committed to ensuring that each of our Guests have a seamless travel experience, especially those requiring additional assistance. All you have to do is ask and we’ll do what we can to help!

To have the best flight, we advise Guests to request special assistance during the following times:

  • In advance while booking your reservation online. If you’ve already booked your flight you may add the service through the My Trips section of our website or by calling our Contact Center at 855-728-3555.
  • After adding the service in advance, let an agent know at the airport while checking in, at your departure gate, and upon arrival (if needed) of the service you’ll need.
  • It’s best to arrive at the airport at least 2 hours before your scheduled departure time.

Airport assistance

If needed, we can provide a wheelchair to you from the curb outside of a Spirit terminal. Since we do not have curbside check-in, a request for curbside assistance needs to be made with a Spirit representative inside the terminal.

We will provide assistance to the check-in counter, through security, and to your gate.

If you need assistance to a bathroom or to grab a bite to eat – let the wheelchair porter know! They will assist if it’s in the same terminal and if time permits.

Pre-boarding the aircraft in a wheelchair can also be provided. Guests must inform the agent at the gate of their desire to pre-board and be present at the gate before boarding begins.

When landing at your destination, we ask that Guests remain on the aircraft until the last Guest has deplaned as this allows us to better identify those that need help, and ensures assistance is provided promptly. We will provide service to your connecting flight or to pick up your bag and to the curb outside the Spirit terminal.

Please keep in mind that we require Guests to identify themselves to a Spirit representative to receive wheelchair assistance. It’s our pleasure to help!

Onboard assistance - Aisle wheelchair

We have specially designed wheelchairs for our Guests who are immobile to use in reaching their seats when boarding and deplaning our aircraft.

We recommend requesting this service when making your reservation. If you’ve already booked your flight, you may add assistance through our My Trips section of our website or by calling our Contact Center at 855-728-3555.

Upon arrival at the airport and at your departure gate, please notify a Spirit representative that an aisle wheelchair will be needed to assist with boarding. Pre-boarding will be provided upon request if requested prior to the boarding process.

When landing at your destination, aisle wheelchair assistance will be provided after the last Guest deplanes to ensure a smooth transition.

Please be sure to tell our agents how we can best assist you! We’re happy to help.