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Delayed bags are rare and we’re sorry this happened to you.  Please make a report immediately upon arrival. 

Guests traveling domestically should file an incident report and receive a File ID  within 4 hours of arrival, using our 
virtual Baggage Service office

NOTE: Guests traveling to Puerto Rico or the U.S.V.I should file an incident report and receive a File ID  within 4 hours of arrival, with a Spirit employee at the local baggage service office.

Guests traveling internationally should file an incident report and receive a File ID within 21 days of arrival, with a Spirit employee at the local baggage service office. If you can’t locate the office, please track down a Spirit employee at the airport to better assist you. Ideally, you want to create an incident report before you leave the airport. 

In the interim, please make reasonably priced purchases of items such as toiletries, clothing, etc. and hold on to those original receipts. Once you are reunited with your bag, submit a claim for interim expenses at 
www.spirit.com/bagclaim. Click here for more information.
If your bag is not recovered within 5 days, please complete a baggage claim for your interim and loss expenses. 

NOTE: There are items we do not cover such as electronics, cologne/perfume, and cosmetics. For a full list, please visit our Contract of Carriage here