Plans change – we understand – and that's why we offer several options on how to change or cancel a reservation, quickly and easily.
Reservations can be changed or canceled by:
- Visiting My Trips, entering their name and confirmation number, then proceeding with the steps to change or cancel a flight
- Clicking here to chat with us
- Direct messaging us on social media
- Speaking to a Guest Service Agent at their local airport
Changes can be made online up to one hour before scheduled departure.
If a Guest cancels a reservation within 24 hours or less from booking, for a flight that is seven or more days away, they are eligible for a full refund in the original form of payment. Guests who are not entitled to a refund will receive a Reservation Credit for the value of the reservation (excluding Value bookings – see below for details). Airfare, government taxes and fees, ancillary fees, and carrier fee differences may apply when making itinerary changes to a reservation.
Spirit First and Premium Economy Travel Options: No change or cancellation fees apply to Spirit First and Premium Economy bookings, but a fare difference may apply.
Value Travel Option: A fee applies for cancellations or modifications made to Value bookings.
Discontinued Go Travel Option: A modification or cancellation fee will also apply to any Go bookings purchased on or after February 5, 2025.
Please click here for information on how to use a reservation credit to book future travel with us.