Spirit Airlines COVID-19 (Coronavirus) Information Center

Taking care of our Guests is our number one priority as we navigate these unprecedented times.We are waiving change and cancellation fees for Guests whose travel plans are impacted by COVID-19 (Coronavirus). 

We are currently experiencing an extremely high volume of calls.  

Below are options for fastest service:  

  • Click herethen enter your Name and Confirmation Code to cancel your flight and obtain a reservation credit.
  • Learn how to redeem your reservation credit, click here.
  • If you have other questions, please text us at 48763 or use 801-401-2222 on WhatsApp. 

Frequently Asked Questions

We recognize the uncertainty regarding travel during this time. Here’s what we’re doing to help when you need to change your plans:

I want to cancel a trip I have booked. 

We are waiving cancellation fees for Guests whose travel plans are impacted by COVID-19 (Coronavirus). Go to My Trips, enter your name and confirmation number, then proceed with the steps to cancel your flight. You will receive a full purchase price reservation credit instantly. 

My flight has been cancelled.

If your flight has been cancelled, we will proactively send a reservation credit for the full value of your reservation. For other options, including a refund, please contact us.

My flight has been rescheduled.

We will notify you of any changes to a scheduled flight. You have the option to accept the schedule change or decline to request a reservation credit online or contact us for other options, including a refund.

I want to change a trip I have booked and go later (or choose a different destination). 

We are waiving change fees for Guests whose travel plans are impacted by COVID-19 (Coronavirus). Go to My Trips, enter your name and confirmation number, then proceed with the steps to change your flight.

I couldn’t cancel my trip before I was supposed to travel.

Don’t worry. We will still honor your request if your date of travel recently passed. You can request a reservation credit for a flight you were unable to take due to COVID-19 (Coronavirus) by clicking here

How long will it take before my reservation credit is issued?

Requests completed though the reservation credit form should take no more than 7 days to complete. Reservation credit requests completed through the My Trips page are instant.

How long do I have to use my reservation credit?

Your reservation credit is valid for travel within 12 months of the issue date. If you were previously issued a 6-month credit, it will automatically be extended to 12 months (no action is required from you to extend this).

The credit can be used over multiple bookings until the full value is used and can be applied toward airfare, bags, seats and vacation packages.  The credit can be redeemed by any of the Guests linked to this reservation but is otherwise non-transferable.

I submitted a request for a reservation credit, but I’m not sure where I am in the process.

We understand your concern. Each form submitted is processed in the order received. There may be a slight delay due to increased volumes, but we you should receive confirmation within 7 days.

If you have not yet received your reservation credit email, go to My Trips, enter your name and confirmation number, then proceed with the steps to cancel your flight. You will receive a full purchase price reservation credit instantly.

Do I need to submit a request for a reservation credit for each person I’m traveling with? 

No. The reservation credit applies to the value of the entire reservation regardless of the number of Guests.

When I submitted the request for a reservation credit, I did not receive a confirmation email. Should I submit the request again?

If you have not yet received your reservation credit email, go to My Trips, enter your name and confirmation number, then proceed with the steps to cancel your flight. You will receive a full purchase price reservation credit instantly.

I purchased travel insurance through Travel Guard.

If your travel has been impacted by the COVID-19 (Coronavirus), you can request a refund of your travel insurance premiums from Travel Guard by clicking here

What if my doctor will not authorize me to travel based on COVID-19?

We understand your concern. Go to My Trips, enter your name and confirmation number, then proceed with the steps to cancel your flight. You will receive a full purchase price reservation credit instantly. 

My travel is being impacted by an event that was canceled.

We understand that many events are being canceled or rescheduled, so we are offering flexible travel options through a reservation credit. Go to My Trips, enter your name and confirmation number, then proceed with the steps to cancel your flight. You will receive a full purchase price reservation credit instantly. 

Travel is being impacted by my child's school/university being canceled.

We understand that many educational institutions are closing for an extended period, so we are offering flexible travel options through a reservation credit. Go to My Trips, enter your name and confirmation number, then proceed with the steps to cancel your flight. You will receive a full purchase price reservation credit instantly.

I don't know when I can travel again.

We understand the uncertainty right now, so we are offering flexible travel options through a reservation credit valid for travel within 12 months of issue. 

Can I change where I am traveling to/from?

Absolutely! We are waiving all modification fees and only charging the difference in the fare. Go to My Trips, enter your name and confirmation number, then proceed with the steps to change your flight.

I’m planning to book a trip using my Free Spirit® miles, but I’m concerned about them expiring in the meantime.

All miles in your account as of March 1, 2020 will have their expiration date extended through the end of September 2020 (assuming you don’t use them sooner). We thank you for your loyalty and look forward to serving your travel needs.

 

What We’re Doing To Protect You

Spirit continues to follow the guidelines published by the Centers for Disease Control and Prevention (CDC) and remains in close contact with authorities to further ensure the safety of our Guests and Team Members. We are following current CDC procedures related to “Preventing Spread of Disease on Commercial Aircraft.”

The disinfectants we use on our planes are approved for use against COVID-19 (Coronavirus) by the Environmental Protection Agency (EPA).

Rest assured, we continue to expand our already robust procedures to increase your safety and comfort onboard.

  • We continue to send additional cleaning chemical supplies to the airports we serve.
  • We’ve increased our stock of onboard supply kits for our inflight crews.
  • We’ve expanded our ground teams’ aircraft cleaning protocols with extra focus on high-frequency touch points like handles, seatbelt buckles, tray tables, and armrests.
  • Our all-Airbus fleet is equipped with state-of-the-art, high-efficiency particulate air (HEPA) filters that capture 99.97 percent of particles.
  • Spirit crews are trained to report and address infectious diseases and work closely with industry leader MedAire for ground and inflight expert medical assistance.
  • We’ve changed our seating process to improve social distancing by blocking middle seats on most flights.
  • We’ve removed seatback menus to reduce common touchpoints.
  • We’re offering self bag-drop stations at select airports to further assist with social distancing.

 

What You Can Do

Follow these preventative actions provided by the CDC to help keep yourself safe and prevent the spread of respiratory diseases.

  • Guests are welcome to travel with extra antibacterial wipes and hand sanitizer. For the most up to date TSA allowances, please click here.
  • If you are feeling ill, follow the recommendations of your medical professional. If you are traveling from restricted areas or you show symptoms of a respiratory illness, you will be medically assessed and may be denied boarding.
  • If your travel date is approaching, make sure your details are updated in My Trips.

 

Travel Advisories

The situation surrounding COVID-19 (Coronavirus) is evolving constantly, resulting in rapidly changing travel restrictions both domestically and internationally. Spirit recommends consulting official government travel resources for your state and countries of departure and arrival prior to flying. If you are traveling internationally, we also recommend enrolling in the Smart Traveler Enrollment Program.

 Reviewing current travel advisories will help ensure your trip is as smooth as possible and prevent disruption on your day of travel.

 READ: Traveling within the United States and Internationally (CDC)

 Domestic

State Update
Florida

Effective immediately, all passengers arriving in Florida from the states of New York, New Jersey, and Connecticut are required to self-quarantine for 14 days to help prevent the spread of COVID-19 per Florida Governor Ron DeSantis' Executive Order 20-80. We will post more information as it comes available. For more information on the order, click here.

New York/New Jersey/Connecticut

In response to the CDC travel advisory warning against all non-essential travel to and from New York, Connecticut and New Jersey due to the COVID-19 coronavirus, we will be temporarily suspending service at the following airports: New York LaGuardia (LGA), Newark (EWR), Hartford (BDL), Niagara Falls (IAG), and Plattsburgh (PBG). This will be effective at least through May 4, 2020.

Puerto Rico 

 

(Aguadilla Only)

We are temporarily suspending our service to Aguadilla and rerouting all Guests on our flights into and out of San Juan. This will become effective from March 23 to April 18, 2020.
South Carolina

On March 27, the State of South Carolina announced that all travelers arriving from the States of New York, New Jersey, Connecticut and the City of New Orleans, must agree to immediately self-quarantine for a period of 14 days from the time of entry or the duration of the individual’s presence in South Carolina, whichever period is shorter. This will be effective March 28, 2020.

Texas

On March 29, the state of Texas announced that all travelers arriving from the States of New York, New Jersey, Connecticut, Louisiana, California, Washington and the cities of Chicago, Detroit, Atlanta and Miami, into Texas must agree to immediately self-quarantine for a period of 14 days. This will be effective at noon on March 30, 2020.

U.S. Virgin Islands

On March 24, the United States Virgin Islands announced that leisure travel will not be permitted for 30 days effective March 25. Residents are permitted to travel, and non-residents are permitted only on business related travel.


International
 

Country

Update                                                  

Aruba

On Thursday, March 19, the Government of Aruba announced that they will be closing borders to arriving Guests effective Thursday, March 19 for at least 15 days. No travel into the country will be permitted.

Colombia

On March 19, the Government of Colombia announced that they will be closing all airports effective March 23 for 30 days. No travel in or out of the country will be permitted. 

Costa Rica

On March 16, the Government of Costa Rica announced a travel ban of all foreign nationals. Costa Rican citizens, legal residents and diplomats will be allowed to enter the country. This will be effective March 18 through April 12

Dominican Republic

On March 17, the Government of the Dominican Republic announced that they will be closing all airports effective March 19 for at least 15 days. No travel in or out of the country will be permitted. 

Ecuador

On March 14, the Government of Ecuador advised that they will be closing all borders inclusive of airports effective March 17 until further notice. No travel in or out of the country will be permitted. 

El Salvador

On March 11, the Government of El Salvador announced a travel ban of all foreign nationals. Salvadoran citizens, legal residents and diplomats will be allowed to enter the country. This is effective March 11.

Guatemala

On March 16, the Government of Guatemala advised that they will be closing all borders inclusive of airports effective March 17 until further notice. No travel in or out of the country will be permitted.  

Haiti

On March 19, the Government of Haiti announced that effective Friday, March 20, 2020, all airports for international travel will be closed for 30 days. No travel will be permitted into or out of the country.

Honduras

On March 15, the Government of Honduras advised that they will be closing all borders inclusive of airports effective March 15 for at least 7 days. No travel in and out of the country will be permitted. 

Jamaica

On March 17, the Government of Jamaica announced a quarantine effective March 18 and will last 14 days. All Guests entering Jamaica will be required to self-quarantine for up to 14 days. Guests staying in hotels will be required to observe the quarantine rules as determined by the Ministry of Health and Wellness.

Panama

On March 15, the Government of Panama announced a travel ban of foreign nationals effective March 17. Panamanian citizens, residents and diplomats and persons in transit with connecting flights within 12 hours of arrival are exempt from the travel ban. 

Peru

On March 26, the Government of Peru advised that they are extending the closure of all borders inclusive of airports effective until April 12, 2020. No travel in and out of the country will be permitted. 

Saint Martin/Sint Maarten

On March 14, the Government of Saint Martin announced a travel ban of passengers from a number of international countries including the United States of America. This will be in effect as of March 17 and will last for at least 2 weeks.