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If you'd like to book a reservation, change or cancel a reservation, or manage travel, we recommend using Spirit.com - it’s cheaper too! If you have an issue you can't resolve, please click here to live Chat with us.

 

Spirit Guest Service - International and Domestic

You can chat with us, text us at 48763, or use 855-728-3555 on WhatsApp

24 hours a day/ 7 days a week

*When calling from Mexico dial 800030071


Assistance for the hearing impaired

For TTY/TTD dial 711

 

Spirit Vacations and Spirit Guest Service

To book a Spirit Vacations package, click here. 

For assistance with a confirmed Spirit Vacations package, please call 1-833-962-0984

For assistance with the flight-only portion of a Spirit Vacations package, please contact us. 


City Ticket Offices (CTO) and Spirit Guest Service 
City Ticketing Offices, located at our international destinations listed below, are operated and controlled by third-party agents. They can assist you with purchasing tickets. If you need assistance with modifying or canceling your reservation, using a reservation credit or travel voucher, or other general inquiries, please contact us. 

 

CTO Locations:

South America
Colombia:
Bogota – AGUNSA COLOMBIA
Monday – Friday
8.00 a.m. – 5.00 p.m.
CALLE 73 #7-31 PISO 11 Edificio del camino
Phone Number: 601 2414000 ext.1401
Phone (Cellular): 3183644210
 
Medellin – TURISMO POLARIS SAS
Colombia General Phone Numbers:
57 305 345 4762
57 305 4269407
57 3009120761
57 6044485158
Monday - Friday
9:00 a.m. – 5:00 p.m.
Saturday
9:00 a.m. – 1:00 p.m. (Local time)
Closed: Sundays & Holidays
Carrera 77 # 36 - 4 2do parque de Laureles
Local 102, Medellín, Colombia
WhatsApp: +57 3053555401
 
Armenia – TRAVEL Y TRAVEL LTDA.
Monday – Friday
8:00 a.m. – 12:00 p.m. & 2:00 p.m. - 6:00 p.m.
Saturday
8:00 a.m. – 12:00 p.m.
Av. Bolivar 18N 133 Local 7 – Torres de Altamira
Phone Number: 57 6067497244
WhatsApp: +57-310-452-2527
 
Cali – Oliverio Tours
Monday – Friday
8:00am - 6:00pm
Calle 7 #6-74
Cali, Valle del Cauca, Colombia
Phone Number: (57-2)888-2353, (57)315 710 1521
 
Cartagena – GEMA TOURS S.A.S.
Monday – Friday
8:00 a.m. – 6:00 p.m.
Saturday
8:00 a.m. - 12:00p.m.
Calle 30 No.19-64 piso 2
Cartagena, Colombia
Phone Number: 605-6767066 & 6767156

Barranquilla – JIREH TRAVEL
(Hours of operation)
Monday - Friday
8:00 a.m. – 6:00 p.m.
Saturday 9:00 a.m. - 1:00p.m
Cra 53 # 70 168 Local 201, Edificio Jireh Plaza
Phone Number: + (57-5) 3093238
WhatsApp: (+57) 310 3157374
 
Bucaramanga - Santur Lalianxa  Sas
Monday - Friday
8:00 a.m. – 12:00 p.m, & 2:00 p.m. – 6:00 p.m.
Saturday
9:00 am - 1:00 pm
Calle 52B n 31 41
Phone number: 6076545454
Email:ventas@santur.travel
WhatsApp: 3153710714
 
Ecuador:
Guayaquil – MARGLOBAL S.A.
Monday – Friday
9:00 a.m. – 6:00 p.m.
Av. Las Monjas, CC Aventura Plaza,
Local 46, Of. 1
Guayaquil, Ecuador
Phone Number: 593 4 371-0897
Caribbean
Haiti:
Monday-Friday
8:30 a.m. – 3:30 p.m.
Phone Number: 011-509-2940-4422
*French and Creole
 
Central America
Guatemala:
Ciudad de Guatemala – NEW VISION SOLUTIONS S.A.
Monday - Friday
9:00 a.m. - 5:00 p.m.
4ta. Av. 14-21 Zona 10 Guatemala, Ciudad
Phone Number: 502-2292-0828 / 502-2368-1695
Email: Spiritairlines@nvstouroperator.com
WhatsApp: 502 31864865
 
San Lucas Sacatepequez
NEW VISION SOLUTIONS S.A.
Monday - Friday
9:00 a.m. - 1:00 p.m.
Email: spiritantigua@nvstouroperator.com
WhatsApp: 4145 9764
 
Quetzaltenango (Xela) – NEW VISION SOLUTIONS S.A.:
Monday - Friday
9:00 a.m. - 7:00 p.m.
Sunday
9:00 a.m. - 4:00 p.m.
19 Av 2-40 Zona 3 Quetzaltenango
Utz Ulew Mall – Kiosk 33
Phone Number: 502 77254500 & 502 5780 8259
Email: Spiritxela@nvstouroperator.com
WhatsApp: 502 31349123
 
Honduras:
San Pedro Sula - MAYA TEMPLE TOURS
Monday - Friday
9:00 a.m. - 5:00 p.m.
Oficina Principal
Area Comercial, Local #9
Copantl-Hotel & Convention Center
San Pedro Sula, Honduras
For WhatsApp:  (504) 9452-0238
For WhatsApp:  (504) 9452-0239
 
Tegucigalpa - MAYA TEMPLE TOURS
Monday - Friday
9:00 a.m. - 5:00 p.m.
Spirit Counter, Lobby
Clarion Hotel Real
Tegucigalpa, Honduras
For WhatsApp:  (504) 9472-8517
 
Nicaragua:
Managua
Monday - Friday
8:00 a.m. – 5:30 p.m.
Saturday
8:00 a.m. - 12:30 p.m.
Phone Number: 505-227-81149 & 505- 2251-5176
WhatsApp: 505 8679- 0190