Spirit Airlines Support
Submit a request
Check your existing requests
What is the fee if I wish to check-in my musical instrument?
How much does Spirit charge for bags?
Can I bring my skis or snowboard on my trip?
Customer Property Form
What if my bag is delayed?
What if my baggage was damaged?
What are the size and weight limits for bags?
Are there any restrictions on how many bags I can bring?
Can I bring my child’s car seat and/or stroller onboard?
Lost & Found Articles
How can I find something that I left behind either onboard or in the gate area?
Travel Planning and Reservations
Modify/Cancel a Reservation
How can I change or cancel my reservation?
Can I change the name on my reservation?
Does Spirit offer refundable fares?
Am I allowed to carry my infant on my lap during flight?
Does Spirit allow children to travel alone?
What is Fast Bag Drop?
What time do I need to arrive at the airport for my flight?
Taxes And Fees
FREE SPIRIT™ Frequent Flyer Program
Policies and Information
Who can apply for the Spirit World MasterCard?
How do I join the FREE SPIRIT frequent flier program?
What are the benefits of the FREE SPIRIT frequent flier program?
Change Account Information
How do I change the name on my FREE SPIRIT account?
How can I update my FREE SPIRIT contact information?
FREE SPIRIT Miles
How can I earn miles in the FREE SPIRIT frequent flier program?
Can my FREE SPIRIT miles expire?
How can I request FREE SPIRIT credit for a flight that I’ve already flown?
Redeem Award Ticket
How can I use my miles for award travel in the FREE SPIRIT frequent flier program?
Can I cancel or make a change on a FREE SPIRIT award ticket?
What are the taxes and fees for booking award travel in the FREE SPIRIT frequent flier program?
$9 Fare Club
$9 Fare Club Membership Information
What are the benefits of the $9 Fare Club?
Do you offer a trial membership for the $9 Fare Club?
How do I use my $9 Fare Club membership?
Spirit Airlines Vacation Packages
Who can I contact if I have a problem with my Vacation package during my travel.
I have a Vacation package. Who do I contact if my flight has been canceled or for a flight delay exceeding 8 hours and I have a package?
How do I know my Vacation package is confirmed?
Information about Spirit Airlines
General Information (Spirit)
Is WiFi available onboard the aircraft?
Do you have a comment, question, or concern?
Is Spirit on Social Media?
How much does Spirit charge for seat assignments?
Do I have to purchase a seat assignment?
Can I purchase a seat for my infant?
Applying a Voucher/Credit
How do I use a Future Travel Voucher or Reservation Credit?
How do I find my Future Travel Voucher or Reservation Credit code?
Can I use a promotional code for a vacation package?
Online Check-In/Boarding Pass
How can I check in and get my boarding pass?
Can I check in online for my flight?
How do I add bags to my reservation?