We know things come up, so we make it as easy as possible to change a reservation. Our quickest and cheapest option is to visit Manage Travel where you can change or cancel your reservation. If you prefer a more personal touch, you can speak to one of our friendly Customer Service Agents at the airport or call one of our reservation centers; however, these options cost more than our self-service online option.
Some of our customers are eligible for changes or cancellations at no cost.
Reservations made 7 days or more before scheduled departure date.
Reservations made less than 7 days before scheduled departure date.
Modification or Cancellation made within 24 hours of original booking.
When your new fare is less than the original fare, we will provide you with a Future Travel Credit which can be used within 60 days to book any available travel. If the new flight has a higher fare, you will need to pay the applicable fare difference including any difference in government taxes and fees.
As a benefit to our customers cancelling a reservation online, we will provide you with a $10 per one way (maximum $20) voucher to be applied towards future travel even if the value of the reservation is less than the cancellation charge